Frequently Asked Questions

A virtual office is a combination of office facilities and services which allow you to work remotely while still maintaining a professional business presence similar to that of a multi-national corporation. Virtual offices provide you with a professional business address, telephone answering services, and mail receipt and forwarding services and also come fully IT equipped with access to day offices, meeting rooms, and boardroom facilities to conduct business on an hourly, daily, or even monthly basis. For more information please see our Virtual Office Overview page.

A virtual office can be used for short or longer term periods. Accordingly, if your international company wishes to expand and sell its products or services in China then there is no better way to test the market in a cost effective and risk free way than to utilize virtual office services and meeting facilities, in the city of your choice, to meet and greet clients, sign deals, and get the foot-hold you need before committing to any long term lease agreements, which are always required with regular office space rentals in China.

Use of a virtual office provides you with a professional business presence in China, a place where a prestigious corporate office provides a competitive advantage in doing business and gaining new clients. Additionally, a virtual office can enable you to work from home or a remote location either within or outside China, and can provide a place to do business for short periods of time for key executives, in markets yet to be developed, but for which a full time office presence is not yet required.

In addition to being provided with a prestigious business address in a prime China office building, you won’t even have to be in China on a permanent basis in order to do business there as you are also provided with mail receipt and forwarding services as well as telephone answering services to answer calls in your company name and forward those calls onto you anywhere in the world in accordance with your instructions. When it is necessary to meet potential clients or to visit them in China, then our offices contain fully equipped professionally out-fitted corporate boardrooms which are at your disposal. A secretary or multilingual personal assistant can also assist you with all your business needs, as you require, whether you are based in China or not.

Yes of course Servcorp virtual offices are available to business people living in China. Say you have a thriving business based in Shanghai but would like to expand into Beijing and other major cities including for Chengdu which is also a rapidly growing city in China. You can save a lot of time and expense while avoiding the necessity of hiring and training staff for new offices in those cities, by simply signing up for virtual office packages with Servcorp in those China markets of your choice, and we will take care of the rest.

There are no hidden costs involved in using virtual office facilities offered by Servcorp. You have one fixed cost: your monthly Virtual Office membership fee. By comparison, the costs are significantly lower than maintaining a traditional office presence as you do not have to rent an entire office space nor do you need to buy IT or office equipment or hire professional receptionist and support staff. You only use the services that you need as and when you need them for as little as an hour or even by way of flexible month-by-month contracts.

Yes, all our China receptionists are multi-lingual with excellent communication skills in Chinese, English and many other languages as well so with any of our packages which include call answering, our professionally trained virtual office receptionists will answer your calls in your company name in varying languages and will have no difficulty in communicating with you as well.

Furthermore, we operate the finest communications equipment available and your line will never ring out or give an engaged signal. Your communications will always be handled professionally and confidentially in accordance with your instructions.

Incoming calls can be transferred to your home, office, mobile phone – or anywhere in the world and you can also choose how you want to receive your messages – either by 24/7 voicemail, SMS text messaging, email messaging, or fax etc.

Yes, our virtual offices in China, as in all our international offices, contain luxuriously appointed business lounge areas which are available to you both in China and internationally as a Servcorp Virtual Office client. An executive business lounge area is an area where you can meet with clients, network, relax and take a break, and also do business since these areas are also fully equipped with computers, IP phones, connections for your laptop, and other amenities for your convenience.*

*Available with most packages.

Our virtual office services in China give you access to our multitude of over 120 offices worldwide. Just contact us and we’ll help to arrange a Servcorp virtual office for you in the international city of your choice.

Yes, Servcorp Online is available in our China locations and is a web based, user friendly program developed specifically for our clients which allows you to:

  • Remotely access your files and your email
  • Book boardrooms and meeting rooms online – for any of our locations worldwide
  • Use our system for online submission of translation requirements
  • Videoconference desk to desk
  • Print to any Servcorp location worldwide
  • Receive access to your Servcorp invoice details online
  • Arrange ordering of stationery and courier pick up’s online
  • Use it for additional business requirements including booking hotels and flights or even to order concert tickets etc…

Yes, you can book online in real time via Servcorp Online, which is available in China, and which enables you to:

  • Book online boardrooms and meeting rooms in China or for any other location worldwide
  • Remotely access your files and email, whether you are in China or not
  • Use our online facilities to submit translation requirements – with fast and professionally done output
  • Videoconference desk to desk from any Servcorp virtual office to any other office
  • Print and send to any international Servcorp location

With Servcorp Online you get access to the above detailed services and much more including gaining access to a global network of solutions.

We use the very best high-tech online facilities in China and use our own proprietary Global Broadband Network called Servcorp Broadband across all of our international offices (including China), so you will suffer no downtime when using our services in China. In case of any other requirements for assistance you can connect with our global support team by simply dialing *1 from your desk. Furthermore, each and every Servcorp location in China and around the world has an IT Administrator specifically at your disposal.

Yes, Servcorp IP telephony is available to our virtual office clients in China. Servcorp has specifically designed IP communications (Internet Protocol communications) especially for our Virtual Office clients and what it provides you is one number, anywhere in the world, for all your calls. It can easily be customised and is also user friendly. Additionally, upon your instructions which you can also provide online, your receptionist will know exactly how to answer your calls and where they should be directed.

Because we made it that way especially for the very specific needs of our clientele. Servcorp has developed and continues to develop its own IT and communications systems specifically tailored to suit the needs of Virtual Office clients everywhere including in China. Our systems are state of the art however are still user friendly, and have won many awards for their efficiency and effectiveness.

Yes, Servcorp Broadband is available to all our virtual office clients in China. Servcorp operates a secure global broadband network called Servcorp Broadband where there is no need to get a contract with an ISP – you just sit down, plug in, and start working with instant connections and no set up fees. Specifically, we offer:

  • Simple broadband connection
  • LAN
  • WAN
  • VPN
  • Immediate connection
  • Reliable – 99.8% up time
  • Cost effective connectivity
  • FAST connections everywhere

It’s simple. All you have to do is submit an online enquiry through our “Get a Quote” section or through our “Contact Us” page and a multi-lingual Virtual Office manager will contact you immediately. Thereafter you can be operational within 24 hours. You can also choose to sign up via telephone or email.

Another option is to call one of our multi-lingual Virtual Office managers directly in the following locations:

Beijing
China Central Place Tel: +86 10 8588 0100
Oriental Plaza Tel: +86 10 8520 0500

Shanghai
Citigroup Tower Tel: +86 21 6101 0000
Shanghai Kerry Centre Tel: +86 21 6103 7000

Chengdu
Shangri-La Office Tower Tel: +86 28 6606 5000

Hangzhou
LYRA, Singapore-Hangzhou Science and Technology Park Tel: +86 571 8981 1888

A virtual office can be set up for you within 24 hours.

One month. A Virtual Office from Servcorp only requires a month to month commitment.

Servcorp is a publically owned company traded on the Australian Stock Exchange.

Servcorp has been in business since 1978 and pioneered the Virtual Office industry in Australia, Japan, and key Asian cities. Servcorp currently has over 120 offices in all the major business cities around the globe.

The very best in professional service and client care which puts you and your companies needs and requirements first. Servcorp ensures a fully professional multi-lingual office support team trained to the highest standards and on the latest equipment and software.

Our team is dedicated to your business and our people have a passion and commitment to your success and that of your enterprise.